DOA(products defective on arrival)

If the item arrives broken or is faulty, please do not hesitate to contact us within 7 days from its delivery date, and then follow the 7 Days Product Guarantee.

Due to the fact that these are considered high-value items, you may have to return the defective product, which should come with all its accessories, like cable, charger, and battery. If a component or accessory is missing, we will ask you to pay for it.

We will cover the return shipping fees.

 

14 Days Return for whatever reason

If you dislike the item for any reasons, you can contact us within 14 days after its delivery date or 30 days after its shipment date. In case your order has been shipped to Brazil or Russia, you can contact us within 40 days after shipment.

Please send us some photos or a video to show the item you received in the same condition as it was delivered to you. After receiving our confirmation, you can send the product back to us. You will have to pay the return shipping fees.

We will send you a refund of your purchase minus the shipping fees after receiving the defective product. We will also need to assess the nature of the product as well as confirming that all its accessories are included in the return package and that the product has no further damages or scratches.

Note: You are responsible for paying all the customs charges and import duties on the return package. We will deduct the import taxes paid from the refund amount.

Broken within 7 days

If the item is faulty within 7 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences. If your order has been shipped to Brazil or Russia, you can request the same within 40 days after shipment.

We will cover the return shipping fees, which will be refunded to you after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at your expense. After receiving the product, we will arrange the refund or the reshipment order.

If the problem can be solved in other ways by upgrading the system or receiving some spare parts, please contact our customer service to receive further assistance. Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.